EMPLOYEE RECOGNITION • for SERVICE • for SAFETY • for PERFORMANCE • for ALL
Award-Winning,
Fully Integrated Recognition CRM
Tested and Proven Over the Last (5) Five Years!
C.A. Short
has tested and implemented a proven Recognition Customer Relationship
Management (CRM) application.
Our integrated CRM solution enables us to forge strong customer
relationships and increase customer satisfaction, while significantly
streamlining the process and reducing the costs of your employee
recognition programs support.
We
Track Every Customer and Employee Interaction
We
track and monitor every interaction with each customer. You can
be confident that no customer service call, email or inquiry will
be lost or ignored. We will stay on top of the key issues such as
average call time resolution (86% resolved in the first call), case
volume by product and program type, and all with access to standard
and customized reports for executive review.
With
our Recognition CRM application, C.A. Short customer service and
support professionals have the tools they need to meet any quality-of-service
or productivity goals you may establish for us.
Improved
Customer Satisfaction with CRM
With
our case tracking and management system, your recognized employees
will never have to remind our support staff about a previous call
or incident. We can reduce the possibility of customer inquiries
falling through the cracks by automatically routing and escalating
support resolution actions. By maintaining a case-by-case history
with instant access to all customer communication, including email,
notes, calls, resolutions, and more, we can insure all your service-level
agreement goals for customer service are met and exceeded.
Increased productivity of C.A.
Short customer service
Reduced costs and superior, informed
customer service
Increased insight into all customer
service issues
