The decision to enter the Healthcare Industry isn’t one that’s made lightly -- the shifts are long, the demands are high, and the sacrifices are many. So, when someone chooses a career in healthcare, chances are, it isn’t because they’re fascinated with profit margins or have a deep passion for reducing operating costs. More than likely, it’s because they want to change the world by saving one life at a time. But, the truth is, these are not mutually exclusive ideas.Read More >>
When people think of safety in the workplace, their minds tend to drift to images of construction workers wearing hard hats or researchers walking around in giant hazmat suits. Sure, these are very important safety practices, but the truth is, there is so much more to safety than just wearing protective coverings. This is especially true in the field of healthcare, where if proper safety protocols aren’t followed, injuries occur, diseases spread, and patients die.Read More >>
“What’s the single greatest thing our company can do to improve?”
This is a question I’ve been asked hundreds of times as I travel around the country, speaking to good folks who are looking for ways to make their businesses better. Regardless of the person’s position, company, or even industry, my answer is always the same – you must create a Culture of Engagement!
Nowhere is this truer than in the healthcare industry. We’ve spent decades working with healthcare companies, and we’ve seen what happens when they adopt a Culture of Engagement. Although most providers see improvement in nearly all avenues of their business, this blog post is dedicated to just five key areas: safety, patient experience/satisfaction, turnover rates, mortality rates, and return on investment (ROI).
Points-based reward programs are highly effective in influencing employee behaviors, whether that is engagement, productivity, safety, wellness or other types of outcomes.
Why Points-based Recognition Works
The common thinking is that cash bonuses work as incentives for performance. While it may sound nice to receive a lump sum of cash in return for reaching a sales goal or for some other accomplishment, it has been proven that physical, tangible items work better as positive reinforcement for achievements. The problem with a cash reward is once that cash is used, whether it is for paying taxes, paying off debt, or even for some other type of item an employee wants, it is gone and the reinforcement value is gone as well.Read More >>
When it comes to points-based rewards and recognition programs, there are basically two types of people: those who use their points right away after receiving a reward from their manager, or those who bank their points waiting for just the right time, opportunity or that one certain item they’ve had their eye on.
There’s no wrong or right in regards to these two different types of employees. The only wrong in this equation is to not use your points. By not using recognition points, you’re missing out on the opportunity to feel the full effect of recognition.
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When it comes to millennials in the workplace, many employers are at a loss for how to retain their talents. More than any other segment of workers, millennials are more likely to walk away from an occupation. But, this doesn’t have to be the case. A recent survey by Gallup illustrates the positive impact a company can have on retaining millennials when they help promote well-being and work-life balance in the workplace.Read More >>
When it comes to the healthcare industry, a variety of factors have a role to play in the overall quality of care provided. Perhaps the most important of these factors is the engagement level of employees. In fact, a recent Gallup study showed that the number one predictor of mortality variation was the nursing staff’s level of engagement. It beat out other key factors, such as nurse/patient ratio and percentage of overtime hours worked.
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Age Does Matter In Employee Engagement
It’s been projected that by 2020, the healthcare industry could face a shortage of 20,400 primary care physicians—and that number doesn’t even include specialty care providers, technicians, nurse practitioners and other critical staff. What’s the cause of this supply and demand disparity? As the generation known as ‘Baby Boomers’ continues to age, they’re presenting an increased challenge to providers, who are already reaching max capacity. Made up of roughly 75 million Americans, more individuals are both entering and leaving the industry than ever before. Whether it’s caring for these aging patients or a lack of an experienced workforce due to their retirement, the coming years will have a profound affect on caregivers and policymakers for decades to come.Read More >>
As we’ve touched upon in our past blog entries, connectivity and ownership are vital to the concept of Safegagement™. Not only should their presence resonate within every position, department and office setting, but connectivity and ownership also serves as our fifth and final component of Safegagement. Possibly the most important we will discuss, these two elements have the power to truly ignite individuals and unlock their potential.Read More >>
Safegagement™, a concept developed by Jeff Ross, CPA, CRP (our President/CFO), occurs when engaged employees are safer at work and make better decisions because they care about those they work with, the company they work for, and the overall accomplishments of the organization. This is the fourth post in a series where we discuss the Five Components of Safegagement. As we near the end of our series, we hope you're gaining a clear understanding of how the Five Components of Safegagement work together. Alone, each component holds enormous potential for your workforce and their overall quality of life, both in and out of the workplace. However, when these components are combined and instilled as one, they can truly help your company accomplish a safe and engaging work environment for all.Read More >>