Nelsa and Scott cover hot topics and converse with special guest and new member of the CAS team, Allison Ratkovich. Listen to the episode below or continue reading for a full transcript. 

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[00:00:41] Welcome to the CA Short All-in Employee podcast and I'm your host, R. Scott Russell with Nelsa Weber and we're so glad that you've joined us today. Let's dive in.

[00:00:59] All right, Scott, we've had a little bit of talk about the airlines, how they've been impacted by the pandemic. We've been through the pandemic fatigue, tried to make contact back on our last episode.

[00:01:14] But today I wanted to kick it off with how is winter holiday travel going to be impacted by the pandemic? And found an interesting article from CNN Travel talking about it. And the numbers, of course, because of the pandemic still being very present right now. With this, it looks like no travel has gone up from 58 percent of consumers who are not planning to travel, according to Zaida Global, for the holiday season. And that is up from 49 percent last year. And they say this is equivalent to like 31 million fewer travelers. So what do you think? Are you in or out for holiday travel or are you still you know, you feel like the pandemic is still ever present?

[00:02:08] You know? You know, Nelsa, I really actually was just thinking about the fact, you know, I'll lead you to that.

[00:02:15] So I have to see a chiropractor regularly because my back is not great. Right. As I get a little bit older and older, my back is not in great shape. So I go to the chiropractor regularly. And one of the things we normally see for me is that I will often pull some muscles in my back because we do a lot of trade shows. We travel around the world and I'm always carrying heavy luggage. Well, the funny thing is he mentioned to me this very week, he said, because I'm not sure if it's better for you to be traveling or better for you to stay home, because as now you're staying home and your lower back hurts worse, you're hit harder.

[00:02:53] I know I'm getting old, girl. Oh, wow.

[00:02:57] Well, we were talking about that, you know, and just I really started to think that the last time I set foot on an airplane was February, right at the end of February or was the beginning is right around that time.

[00:03:12] Right. Right. Well, literally, that's what it was. End of February. Beginning of March. Right. As covid was heading our way. Right. So it was and it's very unusual for me. I mean, I travel normally probably once or twice a month, at least around the country. And and it's been a very awkward year to not do that, you know, to not be on a plane.

[00:03:35] And I started to think about how do I feel about it? Like when am I going to be ready to go to an airport?

[00:03:41] Now, our CEO, Christopher, he flies like weekly, like it's just a regular thing for him. It's in his schedule. It's in his blood. And he's had very good experiences. But then I think about myself and I think, am I ready to get on an airplane? So, you know, most of anything that I've done during this covid is just drive. I have driven I've driven home to Nashville. I've driven back here. But I've stayed sort of in a in a straight path. In a bubble still.

[00:04:08] Yeah. 

[00:04:09] And so I haven't done the other and I'll be honest right now I don't intend to. So it's going to be very odd for me if I go an entire year without a flight. That's just weird. And I'm thinking, though, you know, Nelsa I have a I have a fairly large birthday coming in January, and I. I feel like I should be going somewhere. Yes. And so I don't know. I don't know. It may be a little while. I don't don't think I'm going to fly near the holiday, though. I don't think I'm going to do that.

[00:04:43] Well, here's a stat for you. This will, you know, maybe give you some inspiration or others out there. It says data from the airfare prediction app Hopper is also a sign that travel's slow. But right now, ticket prices, it says, for domestic flights. In the US, Christmas time flights have dropped 25 percent, compared with 2019 reaching a new low, an average of $275 round trip, while international prices have also dropped about 22 percent from last year. And they are around $720 roundtrip on average as well. So, you know, for those of you who are willing to brave it and get on a plane masked up, you know, wearing all your shields, gloves, whatever, now is a great time to get a ticket. You know, with the prices being so low because of, you know, they say some of the reasons, of course, the fear, the uncertainty with the pandemic, but also the economic uncertainty that we've been feeling right now because those unemployment benefits are running out. Yeah, and that was CEO David Steinberg, who is from the Zeta Global company.

[00:05:54] But, you know, it's a great time if you if you are in the mode of travel, if you feel good about doing it, if you feel like, you know it's for you, you know, you may want to check those prices right now.

[00:06:08] You know, that's that's probably the biggest teaser, right. Is the fact there are some amazing deals out there. But I think the other challenge is you really you can't just get on a plane and go, you have to look at what are the rules where you go?

[00:06:23] Right. So I know that I've been I'll be honest, my listeners, I've been wanting to go back to Hawaii for, like the last 20 years. And I get close and it hasn't happened again yet. But I now I'm looking at it. I'm like, wow, the flights are amazing.

[00:06:37] But then you have to think about, OK, wait a minute, do I have to quarantine when I get there? Do I have to take a test before I go? I mean, but, you know, it's the same thing that's happening in the cruise industry. And of course, I'm a I'm a lifelong cruiser. I have one already planned next year and I stay home every day looking at the news going, how are these guys going back? Right. And but I'm excited. I want them back. I want I mean, that's an experience that I think is wonderful. It's a great vacation. And, you know, and I've been on several from Carnival to Princess and several of the others. I took a wonderful Princess Cruise to Alaska. It's a lifelong memory and would do that again. But but right now, it's it's just wondering how do they get back? And so I think there's still a lot of uncertainty in the travel world. And I think times is just going to have to tell how that returns.

[00:07:30] Well, and I think you make some excellent points, you know, being aware of what the what the rules are at the point of entry, if you're going to a different country, you know, quarantining, how much of the time that you feel like you're going on vacation that you really actually going to be spent in your hotel room, maybe cooped up while you have to quarantine to see if you have any symptoms or whatever? So, you know, you make a great point. And, you know, maybe for some people, domestic travel may still be, you know, possible, you know, something you can do.

[00:08:04] But I know a lot of people in my circle have tried to do travel, you know, by car, you know, where it's just us, you know, maybe rent a car, go somewhere, maybe a few hours away, you know, do some staycationing where you get in local places that you don't get turned out. Yeah. It's like sometimes just really like to see something besides the same four walls of the two or three places that you keep going to.

[00:08:31] And thank goodness between here in Charlotte and Nashville is Asheville. Which I love and Gatlinburg area which I love. At least I can get to there. And guess what Nelsa?

[00:08:45] Guess what? Speaking of Asheville.]

[00:08:50] Oh, we have somebody joining us today who is from Asheville area. A guest, yes.

[00:08:56] Yes. You told us last time we were going to have one, you made your promise and kept it.

[00:09:02] We have a guest, ladies and gentlemen. She has just joined CA Short. I'm extremely thrilled to have her here with us. She is the new manager of engagement strategy. She's going to actually be working quite closely with our marketing teams and our sales and sales support teams. And we're we're just thrilled to have her with us. And, you know, her name is Allison, and I'm actually going to let her pronounce perfectly correctly her last name for everyone so that nobody gets it wrong. And then we'll learn from there. Right. So, Allison, please join us.

[00:09:36] Yay! Welcome.

[00:09:39] Thank you so much. Nelsa and Scott, my name. It sounds and looks scarier than it is. It is. The name is Ratkovich. And it sounds just like it's spelled at but there have been a lot of that. Normally it strikes fear in the face of people on an airplane.

[00:10:06] So that's why I know even when I say it, I sometimes end it with the -ich instead of -itch. So I got to get the -itch down.

[00:10:16] This is actually a Serbian surname and they pronounce it differently overseas. And what was formerly Yugoslavia. And I've met a few Croatians and Serbians who say it very differently and spell it differently. But Ratkovich, don't be scared of it. And I don't bite. Awesome!

[00:10:38] So we're glad to have you with us Allison, welcome.

[00:10:42] Well, I love being here. And I if I can just share a bit of story. I was working in Nashville at the Biltmore Estate. Wonderful, wonderful job. Unfortunately, my job was cut one of four hundred that were lost because of the impact of covid. And I did not apply to any jobs.

[00:11:07] And I wanted to work with CA Short and I have to thank Scott and all the good people here for taking a look at me and making a making a new professional home for me here.

[00:11:22] It was the one and only place I wanted to go to after Biltmore. And I am happy to say that that I'm living the dream now.

[00:11:31] That's that's what an all in employee looks like right there Scott.

[00:11:34] Let's give a shout out to Biltmore, because definitely we get to work with them. They're great friends of CA Short, we think a lot of them there and to no fault of their own. They just they suffered like others, there in that amusement area right there in a state where you go. And because of social distancing, because of all the rules, they had to make some major changes. And and we respect them for that. But we I'll be honest, we respect them.

[00:12:02] But we're thrilled that we got Allison out of the deal so we're so excited that Allison is going to be joining us.

[00:12:08] So, Allison, tell us just just tell us a little bit about you. You've got I know, but our listeners want to know. So tell us a little bit about you. You've got some exciting background.

[00:12:17] You've done a lot in marketing over your career.

[00:12:20] You've been around the country and in fact, in a few different places. So just give us the short version of the history of Allison.

[00:12:29] Allison started on the West Coast and has slowly moved east, and I have no plans of going back. I started in California, raised my family in Colorado. Spent one not so much fun year in Austin, Texas, and landed in Asheville. I have two grown children and a dog named Martelo, who is the love of my life. I look back now and have really had a wonderful life so far. Hopefully the next I won't say how many years are going to be just as good, but I've had the opportunity to work at companies big and small. I've had the opportunity to work with the talent in Los Angeles. One of my early jobs was with the McDonald's Operators Association of Southern California, where I helped open up a Ronald McDonald House and worked on McDonald's ethnic based programs, primarily a big gospel fest televised event, where every year I got to help with the celebrities. I can remember weighing about ninety five pounds Luther Vandross before he lost his weight but walked up, picked me up and said "Here you are a little girl".

[00:13:47] So yes, a memory.

[00:13:50] I've had lots of great memories and fun and meaningful nonprofit work in Colorado and I started a business with my ex-husband and grew and sold that. And here I find myself learning a new industry that I'm so excited about and living near one of my kids and I will be getting on an airplane. I have another kiddo in Colorado, so.

[00:14:18] Like this going to say you've traveled a lot Allison. It sounds like so I was going to ask you to weigh in, you know, with the travel that you've done previously prior to covid, like we say now, you know, pre-covid in every conversation. What's your take on the travel?

[00:14:34] You know, I like Scott. I'm a big fan of cruises. One of my lifetime memories was a two week cruise to the Mediterranean. And, you know, my heart really hopes that we get back to experiences like that, because covid obviously has changed the way groups interact so, so much in our daily lives and how we travel. I'm not sure my daughter has been on and off an airplane. She does it very safely. She lived in Hawaii and came back to Colorado a couple of months ago, was out here a month ago for her birthday here.

[00:15:17] And she's got a great attitude about it. She's smart. And I think that's one of the things that regardless of what your choices are, whether it's to travel or not, we live in a time

[00:15:32] where you just have to be smart about what we do. And I think travel, whether it's on an airplane or a cruise activity, when that was running, again, we just have to do our homework. And I and I think if we can do that, we'll be able to keep that that that travel industry afloat, too. I think I love to travel, have been all over the world and I want to go again.

[00:15:58] Yeah, me too.

[00:15:59] And I think, you know, one thing for sure, because of our theme of our show, of course, is about that all in employee experience is that, you know, bless you, thank you to all the airline workers who have had to sort of keep going through this process. And we know that that engagement is difficult. We also know we've talked about this Nelsa that there are going to be some changes to the industry coming in October. And I know that's tough. It's a bitter pill to swallow in some cases.

[00:16:26] But but I'm going to keep a positive mind and say that this industry rebuilds. It may take a couple of years, but they're going to get back up and running and be stronger than they ever were before. And I think that that is exciting. Now, Allison, tell us just a little bit like you know, obviously we're thrilled that, you know, that you're here. But what are some of the things that you're looking forward to doing with us here at CA Short?

[00:16:51] Well, Scott, I appreciate you asking because I'm really learning this business. But I've also been introduced to it by time at Biltmore, which shared a lot of the values that CA Short does. And that is really. Not only providing plus one service to our clients and partners, but to each other as well, and that was a wonderful experience, a wonderful thing that I I think I learned through the very first time at Biltmore and at CA Short it is that on steroids, which is really exciting. So learning that and really being able to immerse myself in that is something I'm looking forward to. But I'm also because of covid and because of CA Shorts being open minded about the world today.

[00:17:47] As you said, Nelsa, pre and post covid that, you know, I will also be working remotely and I'm about an hour and 10 minutes away drive. So that's very easy. But I will be primarily working remotely from my home office and I appreciate that because that is a I've always work from a home office, so this is not a foreign territory for me. And I would really like to be able to play a role with CA Short in helping us to be thought leaders and industry leaders in how people work remotely and how we stay connected to employ via computers instead of the handshake and being able to look someone in the face every day. And I think that those are big challenges that I. I think there are a lot. There's a lot.

[00:18:43] There are a lot of things that we can do to make that experience valuable and educational for everybody who has to work remotely.

[00:18:55] Scott and I have talked about it in previous episodes as well, about how you keep people engaged, Allison, when they're at home. And they may be less motivated because they don't have the same social interaction. You don't have the same access to people, you know.

[00:19:11] For some people, this is completely revolutionary. You know, there are some companies that have been remote, you know, from day one, probably mainly tech companies. But then we talked about how Scott, I think it was Apple where they were the ones that had not been remote. And I thought, wow, how crazy is that? That you're a computer company and you're just now thinking about tackling remote work? But I think I don't think it's going away. I've talked to several friends who are in different industries, and a lot of them have gotten on track now where furniture is being repurposed and sold in the physical space is being downsized because they don't anticipate bringing those people from home back into the office. And so I don't think that we're going to see like a real huge turnaround from this remote pivot that we're in. And, you know, maybe I'll be wrong, but the trend does not seem to be headed that way. So how do we help companies and their employees stay engaged? And I really do believe having you on board and the team that Scott always has there with the rest of us on board here at CA Short. I think we have a lot that we can offer, but sometimes you got to go through the experiment yourself to be able to help other people as they're transitioning through these, you know, through these places. So, you know, pivot is the new word in 2020 because we've done so much of it. I think it'll be interesting to see what happens as we head into 2021.

[00:20:44] Well, and I really hope that I can I can bring something to the table on that like I said up until about a year ago.

[00:20:55] Well, the truth, when I started at Biltmore, I had not been in a corporate environment in 30 years. I've been working remotely, raising my family and helping grow businesses and dogs and cats in homes and gourmet clubs and all the things that make up life. And I working remotely as where I've learned to thrive.

[00:21:16] And I would love to be able to bring that and those lessons learned to CA Short and all of our clients and and the industry as a whole or and or any companies, because it can be a real challenge.

[00:21:30] It can be very lonely.

[00:21:35] There is a lot to talk about there and that we have a lot of opportunity to make that a positive experience for folks.

[00:21:44] And some people are stronger at that than others. I mean, Nelsa and I've talked about that before and where we land, like while while I enjoy my remote moments, I feel far more efficient when I'm in an office environment. And that's just me. But that may be my lack of organizational skills and therefore, I need all my stuff right near me and I freak out when I'm missing one thing.

[00:22:08] So that's awesome. That's awesome. So let's talk about let's switch gears for a moment. Today was a very exciting day and I want to share why. So today, while our listeners will hear this later, but on today is is actually I got to co-host an award show today with my dear friend Melinda Doolittle from American Idol. And we will most definitely, Nelsa, get her on the show, please.

[00:22:34] I love her.

[00:22:35] I bet we'll get her to sing on the show. I'm going to work on it.

[00:22:38] And so she and I got to co-host the Recognition Professionals International's Best Practice Awards for 2020. Now, this event was supposed to be in person, just like everything else this year. Right. And it was not able to be we had to do it virtual. We did it live. And so it was so exciting and so exciting.

[00:22:59] But there's a reason why it was very exciting for us here, a short and that is because the biggest award of the year, which was for the overall best practice in recognition programs that went to the Ohio State University Wexner Medical Center, and their program was just stellar. Right, big clap for them. And the reason I was so excited is that's a program that we support here at CA Short we were so thrilled for both Amy Hurley and Caitlin Hamm, who are the two that we work with there.

[00:23:33] We support their more than twenty thousand employees in that organization, and it was just such a blessing to see them be recognized for doing an amazing job in recognition and engagement. Hats off to Amy. Hats off to Caitlyn. And, you know, these are the types of programs we build every day. And I'm so thrilled to see sort of CA Short get recognized by assimilation. Right. We're right there with them. So we feel we get a little bit of that, though.

[00:24:03] They're the ones who do the work. They're the ones who design their program. We work with them to implement it, to make it happen and put their platform to life. But congratulations to them. I'm so thrilled, just so happy once again. And it was such a great show. There were so many great winners in that show. And just a really interesting day. And I'll tell you what, I think we've got another client who's getting ready to apply for the 2021 award.

[00:24:34] Big secret. I can't say who that is, but I can tell you that I think they've got good chances. They've got a great program there. They're definitely a brand that all of our listeners will have heard of. But we would love to see we'd love to see two in a row. Right?

[00:24:51] Right. We're going to have a virtual reveal party Scott.

[00:24:55] And so I'm very excited about that.

[00:24:58] I think that that's just recognition is as important to us in our industry as it is to the employees and the clients that we serve. And and, you know, I'm proud of our our internal program. We've done a lot of work on what we do for our employees. And we're going to keep doing that and keep making that even better. And we've had some great success and we'll parlay that into what we do for our clients. So our other topic today that we're not going to have a long show today. But I wanted to introduce Allison.

[00:25:28] I want to talk about a couple of subjects. And this subject is one that's been on my mind lately. And I just want to talk through it with the two of you.

[00:25:36] So one of the things that's been coming up and I've read a little bit about it on LinkedIn, and I read about it on Google, but it's sort of about how professional empathy has sort of floated its way to the top this year. And it's become a much more glaring item right then than probably in previous years. And I really kind of wanted to get a take from the both of you on what you feel.

[00:26:03] You know, what is professional empathy to you? What does that mean to you when you hear that in an article or you hear somebody talk about, you know, you need to be more empathetic, but but in a professional setting.

[00:26:17] I know, and I think that let's hear from Allison. I'm curious, Allison, with all your experiences- great way to point that to Allison Nelson. You like how I did that right? Take it to the new girl.

[00:26:29] That's OK. That I'm good with that. You know, it's interesting Scott because there is an article on LinkedIn that I actually shared because it really spoke to me. It was from Harvard Business Review and it talked about the surprising power. It's the title of the article is The Surprising Power of Simply Asking Coworkers How They're Doing.

[00:26:54] And it caught my eye because I came from a world where you didn't show your vulnerabilities. You kept you kept business at work and home, personal at home. And I think especially with covid and the way that our world is changing, that it's now becoming OK and acceptable to show your vulnerabilities and to remain positive in your intent. But being able to to genuinely ask your coworkers how they're doing, because we are living in unprecedented times. And I, I think that I'm an emoter and I, I, I like being around people that ask me, how are you doing today? Is there anything I can do to support you? Is there anything I can do to improve our working relationship, whatever the case may be? And now that's I think that's OK. And that may be tough for some older generation workers, maybe a little bit easier for younger generation. But I think across the board that it's going to get more it's going to be a lot more important moving forward, especially with remote workers and even in office workers. Just because I think our lenses on our our glasses have changed about how we are all individually looking at the world, and I think it is more important than ever.

[00:28:33] I agree with Allison. You know, I punted it to her, she did a great job, so I'm going to run it up the field behind her. I agree with that. And I think it's, again, that word pivot. It is a pivot in the way people have experience work where, you know, like you said, you left your personal business at the door. But, you know, when we're in a time when parents are having to homeschool their children, you go to the hospital and only one person can go in and see a loved one and loved ones, you know, maybe are in facilities where you can't even go see them and, you know, maybe even have lost loved ones without even being able to be there to say goodbye.

[00:29:14] You know, that is such a hard, hard truth right now that everybody either that hasn't happened to you then, you know, somebody that it's happened to.

[00:29:26] And so it's really tearing down that that wall. And I can remember asking someone, you know, what's it like for you now that you're working remotely and you have more time with your family, you know, and it's like the walls are starting to crumble between work and home. And sometimes that can be problematic in itself. But at the same time, that feeling that you can now truly care about people, businesses are now showing care for people in terms of charitable givings. You know, people have done all of these fundraisers for wait staff people and and other large populations that lost work due to covid. So you just really see sometimes in the worst situations how the best of people rises to the top. And for me, that's one of the things that I've tried to focus on, even with, you know, so much bad news sometimes, you know, every time you turn the TV on. But that's one of the things that I've really kind of focused on and honed in on is really how genuine and caring people seem to have become because we are all in this together, like there's nobody who's not being impacted by this pandemic in some shape, form or fashion.

[00:30:46] So, Scott, what about you?

[00:30:48] Well, you know, it's interesting. That's why I kind of wanted to hear everybody's take. And I love both of your takes. And for me, I think what resonates with me when I think professional empathy, it's again, it's about putting yourself sort of in the shoes of that other person and realizing that, you know, the stressors that we have, the situations we're in, while similar, are very different for people. And I think that this year has brought those to light more and it has affected every business. It's affected our business. We've made changes to accommodate our employees based on their needs this year.

[00:31:30] And I think you have to have some type of empathy to be able to do that, to realize that the way you ran your business in 2019, the way that you expected performance in 2019 is different than in 2020. You have to alter sort of your expectation. And I think the way to do that is to be empathetic. It's to put yourself in the shoes of the employee to think about what challenges they have, what new challenges have developed and, and then meet them there, meet them and meet them in the middle to help them succeed and be the leaders and be the organization that they still want to work for.

[00:32:12] And they that they need that they desire to be with. And and that kind of resonates with me. It is. It is. You know, before sometimes I think we can just get into that cycle of performance, that cycle. You're working really hard. You're doing all that. You're checking all the boxes, you're doing your job. And we don't always stop and think about those types of other challenges that that employees come to the table with, including our peers. Our you know, it may not just be people work for us. It can be to work with us, can be people above us. And what are they facing and how are they handling it? And, you know, maybe the demands that I have aren't reasonable and that I need to really reconsider those demands. Right. Or how I'm how I'm communicating them even so. Yeah, it's different, you know, because I am. But the I'm a very empathetic person in my real my real life.

[00:33:05] Like there's a difference, right?

[00:33:10] But in my day to day life, I believe that I'm an empathetic person. But in a professional sense, I think this is I've had to heighten that this year because, Allison, you said something about going up to people asking how are you today? There are times I think I have avoided that, because if I were busy and I thought to myself, if I asked this question and it comes back negative, uh oh. I mean, I don't want to go down that road, right, and so there may have been times I didn't do that, but but this year that is probably one of the most important questions you can ask somebody every day is just picking a new person to ask that question of it truly being sincere when you're listening to their answer. And while you don't have to be in their sorrow, if that is existing, you should be attentive and you should give and you should engage with the employee through that.

[00:34:03] Yeah, I agree. You can't that's just not a time to be disingenuous. And so to do that and be aware if you're ready to know, to give of yourself that way. But I think that's going to make all the difference truly. And employees being content in this world, this new world, this environment and where they choose to stay. And if you've got if you've got someone great, you've got a team. That's great. I think we have to go the extra mile now to make sure that people are doing all right, because these are these are crazy times.

[00:34:45] And if leadership doesn't model that empathy, that professional empathy, sometimes the message is leave it away from here. So if you see your leadership doing that, then peer to peer interactions can be much healthier in a time when people are already stressed in the old thing somebody says can set somebody off. But if we're modeling that from our from our leadership standpoint, from the people who are at the top then and they're modeling it, you know, among their own peers, Scott, just like you said, but also bringing that to the floor. You know, I know our COO has a great way about him, Christopher Chaney, of rounding and tapping in, and he doesn't stay anywhere too long, but he always does a good job of rounding and just kind of getting the pulse of the building every morning. And so I think, though, he's one of those people, though, who has a good professional, empathetic. It's not like he's going to try to solve every problem that he encounters when people do say, you know, how they really are feeling. But sometimes all people need is to hear to be heard. You know, I don't need you to solve anything right now. I just need somebody who will listen to me and who will understand that this is really happening to me. And after that, then sometimes the burden has been lifted, or at least in that moment, you know, someone cares enough about you at work that you can push forward for a little bit longer. And I think that is going to be important as we move forward because it doesn't look like it is going away any time soon. And unfortunately, we wish that those numbers weren't. But, you know, the news of the day said that we finally hit the 200,000 mark in terms of the deaths here in the US, and it's so sad. But at the same time, how are we going to be better from from this? And I think as a company, every company should be thinking that, you know, how do we get better? How do we get stronger? How do we keep our employees feeling valued even in the middle of this storm?

[00:36:46] And great, great opportunity for companies, actually. You know, the world out there. The world outside is is. It's foreign in many ways to us. We've got a crazy election coming up, we've got a pandemic, the economy, the job market, everything has changed. But companies have a great opportunity to to keep a positive spirit for their employees because, again, if you only focus on those things, you can get dark. But I think company, you spend most of your day at work. So I know it lifts my spirits to be around great people. And I have a nightly conversation with a relative. And that's kind of one of our things. We just we make sure we're doing OK and we're keeping our spirits up and we know that things are going to going to be OK.

[00:37:43] Exactly. I love it.

[00:37:45] I love a good way to say it. Well, guys, I think, or gals in this case, I think we're rounding out the rest of this show. But, Allison, I want to thank you for joining us.

[00:37:57] And meeting the audience, you're definitely going to be back.

[00:38:00] And you will be back as time progresses. You'll have some messages to share, like always. You know what? We're going into the fourth quarter.

[00:38:07] And I just want to say, I know there are companies out there. You're looking at 2021. You're looking at your budgets. You're looking at what your recognition and engagement needs are. And we are right here for you at cashort.com. You can get to any of us here on the show or you can just reach out and we'll have somebody get to you. But we'd love to work with you and we would be thrilled to do that.

[00:38:30] So Nelsa, Allison, until next time.

[00:38:36] Thank you so much. They all in all, that's great guys, has been great. So what a great show. [00:38:43][7.3]

[00:38:47] Hi, this is Nelsa reminding you the holidays are just around the corner, look us up at cashort.com so we can help you find those perfect gifts for your employees to thank them for being all in all year long. It's not too late. Hurry before time runs out.

[00:39:13] Thank you for joining us on this CA Short All-in Employee podcast. Scott and I will see you next time.