R Scott Russell, CRP, CEP | Director - Engagement Strategies

R Scott Russell is a video host, public speaker, and a sought-after thought leader in the world of employee engagement and recognition. At C.A. Short Company, he is responsible for producing engaging content, helping clients maximize the effectiveness of their programs, and providing ongoing training and education.
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Recent Posts

Old Leather & Politics

Well, my friends, it's been awhile since I sat down to draft another blog regarding Random Acts of Engagement, but the time has come to share another wonderful experience with you. If you have been reading this series, then you know that I have a passion for recognition and engagement. There is nothing that gets me going more than to see individuals and companies live and breathe the philosophies that I support. By just engaging with your employees, your partners, your customers, you can see such a positive change in your environment and create lasting moments for those involved.


Topics: Employee Engagement, Boosting Productivity, Client Satisfaction

On The Road…To Ohio!

On a recent business trip to Columbus, where my team and I were visiting a client and supporting their onsite event, I took a moment to call a friend and ask about an eatery I visited on a prior trip. I went to Columbus a few years earlier with RPI (Recognition Professionals International), and we ate there on a Sunday night. I enjoyed it so much I wanted to go back and bring my current team. It's called Union Café, and it''s in a trendy/artsy part of town. 


Topics: Employee Engagement, Boosting Productivity, Client Satisfaction

Doctor, My Eyes

Well, hello friends! It’s been awhile since we last chatted. I thought all through holidays that I’d have a great engaging moment to share but nope, not even one. Sad isn’t it? In fact, now that I am on the lookout for awesome, random acts of engagement, it has become more obvious to me that they really don’t occur all that often and that is exactly why we should take the time to highlight them when feasible. Thankfully, my recent experience at my local eye doctor changed the disengaged path I was on.


Topics: Employee Engagement, Healthcare, Patient Satisfaction

Thank You for Being a Friend

Welcome to the third installment in our new blog series, Random Acts of Engagement — a collection of articles that highlight people or companies who we see go above and beyond the call of duty.

September in Savannah. Before Hurricane Matthew. Before the flooding and mess that terrible storm left in its path.

It’s a warm and sunny Thursday and Friday at a regional hospital, Effingham Health System, where my peers and I have joined the local HR team to assist with training and engagement for the launch of their new recognition program.

I hadn’t visited this client before, but I am a big fan of the Savannah area and the rich culture there. The haunted history, coupled with some of the best food I’ve ever eaten, make this an awesome place for me to visit. But this story isn’t about me -- it’s about the people I came in contact with and how they bring engagement to life.


Topics: Total Recognition, Employee Engagement, Community Engagement

Employee Engagement. Community Engagement. Human Engagement

Welcome to the second installment in our new blog series, Random Acts of Engagement — a collection of articles that highlight people or companies who we see go above and beyond the call of duty.

When I started thinking about this blog series and what I would be looking for, it never occurred to me that I would find Acts of Engagement in the most peculiar of places. But, I have.

Having lived in several major cities in my adult life, including San Diego, Atlanta and Austin, I often take for granted some of the charm of the small-town living I grew up with. I was born and raised in Franklin, Kentucky, just north of Nashville -- the kind of place where everyone knows everyone else. We have a town square, a main road that runs through town, and at 8pm they STILL roll up the streets.

Johnny and June Cash were married in my hometown right on the square. My great-grandmother served them a milkshake from the Rexall Drugs, just before their nuptials. I have very fond memories of what life was like there and what it still is for many of my childhood friends who remained.

Big city life, with its hustle and bustle, crazy schedules, traffic and the like, can many times force us to forget what is important in life – and, in this case, death.


Topics: Employee Engagement, Community Engagement

People Are Everything: On the Road

Welcome to the first in a series of blogs devoted to shining the spotlight on random Acts of Engagement. I must be honest, this isn’t as easy as it sounds. I travel pretty extensively for both my work and home life. I am on a constant search for moments in life where the ordinary human interaction becomes extraordinary through the power of engagement.

Sadly, however, as my eyes are wide open looking out for those amazing moments, they are becoming harder and harder to find. So, when I do come across a true Act of Engagement, I relish in its glory, and now I’m going to share it with you!

So, come along with me as we travel the country and highlight great interactions and the people who make them happen.


Topics: Employee Engagement

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