This post is the 4th in a series of eight blog posts about engaging employees in the healthcare industry.
Engaging employees in the healthcare industry can prove to be a difficult task - hours are long and fast-paced; schedules are fluid and dynamic. It is not uncommon for employees to change jobs every few months for a few dollars more an hour, and endure much longer drive times to get to their workplace.
How do you stop the cycle? Start with your patients. When patients leave your facility, ask engaging questions, like: "How was your visit?", and "How did our staff treat you during your visit?" Further, formally note and record your patient's candid responses and feedback. Combining honest feedback while putting company-specific and measurable patient satisfaction goals into place will prove to be a valuable starting point for an employee recognition program. A great example of this methodology is healthcare facilities with a family-type environment, who traditionally enjoy high employee retention due to employee recognition of hard work and a job well done.
So, once you start compiling feedback, how can you recognize your healthcare employees? Start with these eight tips to provide your healthcare employees valuable, day-to-day recognition:
People typically choose a career in healthcare because they want to help people. You have a chance to recognize your company heroes each day. An article by Jennifer Nelson in AMN Healthcare says, “People do not commit 40 or 50 or 60 hours a week out of their lives to just show up at work. They want to make a difference in their work and to be appreciated for doing so.” And Barroll added, “People just want to be cared about.”
How do you enjoy recognizing your healthcare employees?
Sound off in the comments below!
At C. A. Short Company, we are your partner for increased employee engagement resulting in increased performance outcomes to grow your bottom line. Our process and research-based platform helps you engage your team in order to increase your bottom line, motivate your staff to the benefit of the entire organization, and reward your people for the positive changes they make. To request a Complimentary Consultation, please click here.