Employee Recognition & Employee Engagement

Employee Recognition

Customer Service Week Email Templates (October 5-9, 2026)

We've compiled a list of last-minute email templates to help you show gratitude and appreciation to your customer service representatives. Feel free...

Employee Recognition

10 Ideas to Celebrate Customer Service Week [October 5-9, 2026]

National Customer Service Week (NCSW) has been celebrated during the first full business week in October for more than 30 years. Customer Service...

Case Study

How C.A. Short Helped Old Dominion Freight Line Deliver Appreciation to 23,000 Employees

Old Dominion Freight Line (ODFL) has long been a leader in the transportation industry— not just because of its logistics but because of its family...

A manager presents a personalized recognition envelope to a team member in a bright office setting, celebrating a shared milestone.

Employee Recognition

Why Manager Activation Is the Missing Link in Recognition

A new initiative to recognize employee contributions often begins with a wave of optimism. Executives make a formal announcement, HR rolls out a new...

Case Study

Cultivating a Movement: How Tractor Supply and C.A. Short Scaled a Culture of Recognition

Tractor Supply is the largest rural lifestyle retailer in the United States, supporting 52,000 team members across 2,437 stores. As a company that...

Employee Appreciation

The Hidden Complexity of Recognition in Legacy Industries

Employee recognition programs are often simple in tech-driven environments where workers have constant digital access and a shared corporate...

Retention

The Retention Math Your Finance Team Actually Cares About

Culture conversations tend to stall in the same place: leadership nods along, then asks what it costs and what it returns. Engagement can feel like a...

Coworkers collaborate around a workshop table with laptops, notebooks, and colorful sticky notes to map out an employee recognition program.

Employee Engagement

5 Essential Components of an Effective Employee Engagement Strategy

Creating a work environment that fosters a culture of positivity can often-times be quite challenging. To create a positive culture, the leaders of...