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General Merchandise Return Policy

Rewards received damaged or in a non-working condition

  • Recipient must notify Customer Service of any returns of damaged or non-working condition rewards within 10 business days of delivery date. Customer Service will coordinate all aspects of the return, including collection of the reward directly from the recipient. All Customer Service tickets for this scenario should include pictures of both the reward and the packaging. 

    Upon receipt and validation of the damaged or non-working reward by supplier, the replacement order will be dispatched, subject to supplier availability of the original reward. When applicable, return freight for both the return to the supplier and/or for the replacement delivery will be paid by CA Short.

Incorrect Reward Received

  • Recipient must notify Customer Service of any incorrect award item received within 10 business days of delivery date. Customer Service will coordinate all aspects of the return, including collection of the reward directly from the recipient. All Customer Service tickets for this scenario should include pictures of both the reward and the packaging.

    Upon receipt and validation of the incorrect reward by the supplier, the replacement order will be dispatched, subject to supplier availability of the original reward. When applicable, return freight for both the return to the supplier and/or for the replacement delivery will be paid by CA Short.

Non-Receipt of Reward

  • Recipient must notify Customer Service of a non-receipt of a reward within 10 business days of from shipment notification email.

    Upon completion of a non-receipt of reward inquiry, if proof of delivery from the supplier can be obtained by Customer Service, the proof of delivery will be provided to the recipient and the investigation will be closed. However, if proof of delivery from the supplier cannot be obtained by Customer Service, a replacement order will be processed at no additional cost.

Return Policy

  • Except as stated above, orders processed by CA Short are not eligible for return.
  • Travel bookings and Event Ticket purchases are dictated as per the terms and conditions presented

APPAREL RETURN POLICY

  • It is the customer's responsibility to inspect all merchandise before use to ensure it is the correct merchandise as ordered and in good condition within a reasonable time.
  • Items may be returned within 14 days of the delivery date.
  • Items must be unworn, unwashed, and in original condition with all tags attached and returned in the original packaging, if possible.
  • Only authorized returns accompanied by an approved RMA label will be accepted; returns without prior authorization will not be accepted. Please email our Customer Support Team at help@peopleareeverything.com to initiate this process.
  • Without exception, C.A. Short Company will not assume responsibility if the apparel has been altered or returned in unsaleable condition.
  • We do not offer direct exchanges. If you need a different size or style, please return the item and place a new order.
  • Return shipping cost is the customer’s responsibility unless the item is defective or incorrect.

 

How To Contact Us

Should you have other questions or concerns about these policies, please call us at 1-800-535-5690 (Monday – Friday 8am – 6pm EST) or send us an email at help@peopleareeverything.com