Recent Posts

Learning From United: Values-Based Incentives vs. Lottery Rewards

Last week, United Airlines announced their plans to replace quarterly bonuses with a lottery rewards program. As you might imagine, their employees didn’t react favorably. In fact, the backlash was so severe, the company was forced to pause their plans almost immediately.


Topics: Employee Engagement, Employee Recognition Strategies, Appreciation

The Real Key to Employee Engagement Is Instant Values-Based Recognition


14,200,000. That’s how many results come up when you search for “employee engagement” on Google. 

As of late, there has been an explosion of interest when it comes to employee engagement. And, that’s with good reason. Reduced turnover rates, increased productivity, decreased safety incidents -- these are just a few of the benefits companies experience by focusing on employee engagement.


Topics: Employee Engagement, Instant Award Recognition, Employee Recognition Strategies, Culture of Engagement, Appreciation

Five of the Worst Customer Service Appreciation Week Gifts and How to Avoid Them

Over our 80-year history in the employee engagement and recognition industry, C.A. Short Company has written extensively about how you can make the most of Customer Service Appreciation Week and give gifts your employees will treasure for years to come. This article will instead focus on some of the worst customer service appreciation week gifts we’ve seen, as well as how to avoid them. Because, let’s face it, no one wants a cheap pen with their name on it. 

In no particular order…


Topics: Employee Recognition, Employee Engagement, Celebrate Customer Service, Appreciation

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35 Ways to Influence Corporate Culture and Increase Your Bottom Line CTA

Ruth Ross, From Mundane to Magic: The Power of the Engaged Workforce