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From Patients to Profits: The Staggering Cost of Disengagement in Healthcare

Patients desperately seeking treatment wind up getting worse, not better. Good nurses and doctors who sacrificed their lives to pursue a career in healthcare get so burned out they leave the industry they once loved. Hospitals that once prospered by providing their community with state of the art care now shutter their doors because they can no longer afford to operate.

These are not hypothetical scenarios, they’re what we’ve seen happen far too many times. Yes, we’ve seen the opposite too. C.A. Short Company has been blessed to work with some of the nation’s leading hospitals – ones who decided employee engagement would be a top priority and not just a bullet point on a meeting agenda.

This article isn’t about them -- or for that matter -- us.

It’s about what happens when employee engagement isn’t a priority. It’s about what happens when well-intentioned folks cause more harm than good. But, above all, it’s about how there’s still time to do better.

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Topics: Employee Engagement, Healthcare, Boosting Productivity, Patient Satisfaction, Patient Experience, Healthcare Industry, Health care

Physician Engagement: The Key to Profit, Productivity and Patient Satisfaction

A Tale of Two Doctors 

They both went to medical school. They both graduated top of their class. They’re both respected by their peers and community. But, only one successfully identified a rare condition in the same patient. The other doctor failed to diagnose an illness that could have cost the patient her life.

It wasn’t because one was smarter than the other or went to a better school or even because one cares more about their patients. The reason for the misdiagnoses in this case was simple – one doctor wasn’t as engaged. 

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Topics: Employee Engagement, Healthcare, Boosting Productivity, Patient Satisfaction, Patient Experience, Healthcare Industry, Health care, Physician Engagement

Focusing on Patient Experience & Employee Engagement Results in Increased Safety, Revenue

Do you want to create a safer healthcare environment, all the while increasing your ROI? Then you’re in luck! A new report from the Harvard Business Review sheds light on how, exactly, healthcare in the United States has become safer, of higher quality, and more profitable for shareholders! By putting patient’s first, healthcare providers saw major gains across the board. It turns out, employee engagement was the key all along.

Here’s why. 

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Topics: Employee Engagement, Healthcare, Patient Satisfaction, Patient Experience, Healthcare Industry, Health care

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35 Ways to Influence Corporate Culture and Increase Your Bottom Line CTA

Ruth Ross, From Mundane to Magic: The Power of the Engaged Workforce