Sep 10, 2024 11:45:00 AM | 10 Ideas to Celebrate Customer Service Week [October 7-11, 2024]

National Customer Service Week (NCSW) has been celebrated during the first full business week in October for more than 30 years.
Customer Service Week is quickly approaching, but it’s not too late to create a plan to show your employees you appreciate them! We’ve compiled a few ideas to get you started.

10 Customer Service Week Celebration Ideas

1. Highlight Customer Success Stories: Share stories of how employees have made a difference in customers’ lives. Create a dedicated space on your company’s engagement platform or bulletin board to feature these stories.
   
   

2. Surprise Appreciation Packages: Send personalized appreciation packages to employees’ homes. Include items like custom mugs, thank-you notes, and small gifts that reflect their contributions.
   
   

3. Virtual Shout-Outs: Host a virtual event where managers and colleagues give shout-outs and share praise.
   
   

4. Employee Choice Awards: Let employees vote for their peers in various categories such as "Most Helpful," "Best Problem Solver," or "Positive Attitude." Announce winners with fun awards or certificates.
   
   

5. Customer Feedback Wall: Create a digital or physical wall where customers can leave positive feedback about employees. Display these comments prominently for all to see.
   
   

6. Themed Dress-Up Days: Organize themed dress-up days related to customer service or company values. For example, have a "Hero Day" where employees dress as their favorite fictional heroes.
   
   

7. Interactive Workshops: Offer workshops or webinars focused on skill-building, relaxation techniques, or personal growth. Invite experts to speak on topics that enhance both professional and personal well-being.
   
   

8. Surprise Treats: Arrange for surprise treats to be delivered to employees throughout the week. Think along the lines of coffee carts, snack bars, or gourmet food trucks.

9. Email BINGO: Play a game of BINGO via email throughout the week. This can be particularly engaging for those in call centers or remote roles. Offer prizes or points for your employee engagement program.
   
   

10. Creative Competitions: Host fun competitions like a "Customer Service Meme Contest" or "Best Service-Related TikTok" 

Customer Service Week is an opportunity to recognize all customer-facing personnel – not just your high-performers. Recognize behaviors, not just outcomes. What gets recognized, gets repeated.

As you recognize employees, think about rewarding them as well. An employee award doesn’t need to be expensive, just meaningful.

Showing appreciation for individual and team contributions increases employee engagement, moral and teamwork.