Employee Recognition & Engagement Resources

When it comes to the battle of the sexes, it looks like women are winning – especially in regards to workplace engagement. A new study finds that females, on average, are far more engaged at their jobs than their male counterparts. Further, teams who report to female managers are also noticeably more engaged than those who work for males.

Did you know that working at job you hate can actually be worse on your mental health than being unemployed? A major study suggests that a poor working environment can have detrimental effects on your overall well-being, especially when it comes to your mental health. 

It’s no secret that engaged employees have a tremendous impact on the success of a company. Numerous studies conducted over the past two decades have conclusively proven that engaged employees lead to higher productivity, lower turnover rates and larger profits. But, have you ever wondered how much disengaged employees are costing their companies? 

The answer may suprise you. From lowering employee morale to massively reducing productivity, a disengaged employee can quickly destroy an entire company.

Great customer service is at the heart of every strong company. From Amazon to Zappos, companies that truly care about their customers will do whatever it takes to attract them and keep them happy. The same principle applies to both consumer-facing and business-to-business companies.

The challenge of keeping customers happy often falls on customer service representatives (also known as CSRs), which can be a tough task indeed. Whether they are working in a call center, a retail location or in another capacity, CSRs often face angry or disgruntled customers, long days and many problems they must help resolve. It can feel like a thankless job.