Creating a work environment that fosters a culture of positivity can often-times be quite challenging. To create a positive culture, the leaders of your organization must not only promote this behavior, they must also understand its importance. Employees who feel they are treated with respect and dignity are more engaged and productive than those who don’t. Let’s take a look at a case study where a hospital was able to improve its workplace culture and patient experience.Read More >>
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The importance of keeping your employees emotionally engaged in your organization is a constant theme in our Thought Leadership blogs and more recently in our highly popular wall chart, 35 Ways to Influence Corporate Culture and Increase the Bottom Line.
At C.A. Short Company, we have found ourselves often referencing Gallup’s report, “State of the American Workplace,” as it relates to the need for active employee engagement. As part of our recent informative blog series, we’ve regularly pointed to results from Gallup’s Q12 measurements from employee surveys and how they can allow for such effective solutions to be drawn up.
The following blog contains many ideas you can use to customize your recognition strategy for your staff. We’ve also prepared posters and eCards to make recognition easy! You can download these resources -- for FREE -- at the end of this post.
While most of our clients feel that recognizing their customer service staff is extremely important, four out of ten report a lack of time and being too busy as roadblocks to designing and implementing a high impact, knock-your-socks-off program for their people.
Customer Service Week (October 5-9, 2020) is fast approaching, and we want to help you have the best week possible while celebrating your customer service organization. CS Week is a fantastic time to show appreciation for all the hard work that your team does throughout the year to help make your company a success. Best of all, it’s not too late! You still have time to find that perfect solution.
In fact, our one-stop, quick setup, People Are Everything program can help you meet your immediate goals for Customer Service Week. Let us help you with your last minute push!
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Great customer service is at the heart of every strong company. From Amazon to Zappos, companies that truly care about their customers will do whatever it takes to attract them and keep them happy. The same principle applies to both consumer-facing and business-to-business companies.
The challenge of keeping customers happy often falls on customer service representatives (also known as CSRs), which can be a tough task indeed. Whether they are working in a call center, a retail location or in another capacity, CSRs often face angry or disgruntled customers, long days and many problems they must help resolve. It can feel like a thankless job.
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In today’s economy, the bottom line has become more important than ever before—especially within publically traded and international organizations. That’s why companies around the world are ever vigilant for ways to increase their profit margins, without adding additional expenditures. And one extremely viable method of achieving this much-desired result doesn’t actually cost much at all. In fact, all it takes is a dedication to change and a desire to grow. What exactly is this magical tool? It’s called employee engagement and it’s the focus of nearly every successful business in the world today.
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At the conclusion of our last great recession, economists widely agreed the U.S. needed to create more jobs in order to sustain the country’s fragile economic recovery. So, how does an organization effectively create new jobs while striving to rebuild their profit margins and market share?
The answer is through SafegagementTM. Safegagement occurs when employees are fully engaged at work and, as a result, are safer and make better decisions that benefit the entire organization. A recent “State of the American Workplace” report from Gallup found employers with an engaged workforce were twice as likely to report their company was in the process of hiring new team members.
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This is the second entry in our three-part series on how to accelerate employee engagement. If you missed part one, be sure to view it here, prior to reading on.
So, now that we’ve opened up on how to select the right people to lead your workforce, we must now set our sights on the next important action on the road to total engagement:Read More >>
Employee engagement is a powerful tool for companies looking to increase profits, drive innovation, retain talent, and energize the workforce. And while the process of implementing a better plan for engagement can often take some time, there are three steps any organization can take to accelerate the process on every level. So, as we discuss this ever-important topic over the course of our next three blog entries, let us once again turn to Gallup’s report titled, “State of the American Workplace.”Read More >>
As we’ve been discussing in our latest series of blogs, employee engagement is far and away one of the most crucial advantages any organization can have—regardless of the industry. But, with only 30% of the American workforce engaged in their jobs, how can we ever hope to realize our full economic potential? The truth is, it can be accomplished by following the lead of companies who are already making a difference within their own offices.
With such a strong, proven link between employee engagement and financial outcomes, if we could find a way to double the current rate of 30%, it would dramatically improve everyone’s bottom line. At least, that’s the wisdom Gallup dispensed within their recent report, “State of the American Workplace.” They were able to derive this number from their client base, which showed that their engagement level was actually higher than the national average at 47%. But an even more important sign rests with winners of the Gallup Great Workplace Award. Those organizations averaged 63%—or five times greater than the national average.Read More >>
Attracting and retaining top talent can be a knock down, drag out fight for some industries. Depending on how large the pool of viable talent is for a given position, it’s a situation that could leave some companies in the dust.
That’s why we’ve seen such a rise in what people refer to as office “perks.” From pinball machines and coffee bars to catered lunches and basketball courts, businesses are trying everything they can to show prospective employees that they have the most to offer. But, the question remains, “How much do these things really say about a company?”