QUIZ: How Much Do You Know About Employee Engagement in Healthcare?

Employee Engagement Quiz

Over the past few weeks, we at C.A. Short Company have focused exclusively on the role employee engagement plays in the healthcare industry. And, that’s because there’s a very good reason to do so. When healthcare employees are engaged, diseases decrease, profits soar, and lives are saved.

We have covered mortality rates, hospital-acquired conditions, medical errors, nurse and physician burnout, turnover rates, and the list goes on and on. While employee engagement in the healthcare industry is an incredibly serious matter, we’ve decided to have a little fun today, while also testing how well you’ve been paying attention.

You can take our 10-question quiz, “How Much Do You Know About Employee Engagement in Healthcare,” below.

Questions

Question #1:  What percentage of hospital workers are NOT highly engaged?

  1. 16%
  2. 23%
  3. 56%
  4. 80%

Question #2:  Patient engagement can lead to ______ fewer medical errors?

  1. 5%
  2. 25%
  3. 30%
  4. 50%

Question #3:  On average, how much additional patient revenue does a highly-engaged physician generate annually?

  1. $116,000
  2. $223,000
  3. $390,000
  4. $460,000

Question #4:  For every _____ increase in engagement, mortality rates drop by 2.4 percentage points.

  1. 10%
  2. 20%
  3. 30%
  4. 35%

Question #5:  What is the number one predictor of mortality rates across hospitals?

  1. Nurse Engagement
  2. Physician Engagement
  3. Nurse/Patient Ratio
  4. Physician/Patient Ratio

Question #6:  What percentage of hospital and health system CEOs feel that increasing physician engagement is important?

  1. 50%
  2. 85%
  3. 88%
  4. 90%

Question #7:  When a healthcare team is engaged, how much are HACs (Hospital-Acquired Conditions) reduced by?

  1. 5%
  2. 3%
  3. 5%
  4. 13%

Question #8:  The odds of dying at a hospital with an engaged nursing team are ____ lower than comparable hospitals.

  1. 5%
  2. 10%
  3. 15%
  4. 20%

Question #9:  What percentage of healthcare workers are actively disengaged or even hostile?

  1. 9%
  2. 13%
  3. 14%
  4. 15%

Question #10:  What percentage of nurses feel that hospitals are losing good nurses because other employees are offering a better work/life balance?

  1. 33%
  2. 48%
  3. 76%
  4. 83%

Answers

Question #1:

The answer is C. 56% of hospital workers report not being highly engaged. That’s right, less than half of the U.S. workforce is highly engaged. This number is scary for healthcare providers and should be even more terrifying for patients.

Question #2:

The answer is D. Patient engagement can lead to 50% fewer medical errors. This is incredibly important, as medical errors are the number three leading cause of death in the United States.

Question #3:

The answer is D. On average, highly-engaged physicians generate an additional $460,000 annually for a healthcare provider. This can amount to millions in additional revenue for your healthcare company!

Question #4:

The answer is A. For every 10% increase in engagement, mortality rates drop by 2.4 percentage points. When you factor in that less than half of the healthcare workforce is engaged, there is a giant opportunity to save more lives.

Question #5:

The answer is A. Nurse Engagement is the number one predictor of mortality rates across hospitals. Engagement beat out other top criteria, including nurse to patient ratio.

Question #6:

The answer is D. 90% of hospital and health system CEOs feel that increasing physician engagement is important. Further, hospital and health system CEOs are twice as likely to rate physician engagement as their best opportunity to improve performance over any other opportunity.

Question #7:

The answer is C. When a healthcare team is engaged, HACs (Hospital-Acquired Conditions) are reduced by 13.22%. This can save you a fortune in fines, and – more importantly – can drastically reduce mortality rates.

Question #8:

The answer is D. The odds of dying at a hospital with an engaged nursing team are 20 % lower. What makes this figure even more astonishing, is that researchers only took into account comparable hospital systems.

Question #9:

The answer is B. That’s right, 13% of healthcare workers are actively disengaged or even hostile. That figure might not seem high, but all it takes is one hostile employee to bring down your entire organization. Negative behavior is as contagious as any disease.

Question #10:

The answer is D. 83% of nurses feel that hospitals are losing good nurses because other employees are offering a better work/life balance. When you factor in that nurses are the greatest predictor of mortality, coupled with the fact that nursing turnover can cost 5% of an entire hospital’s budget, the consequences of disengagement can be severe.

Conclusion

Pencils down!

So, how well did you do? We hope you answered every question right, because the truth is, your knowledge of employee engagement can -- and will -- save lives. Simply put, healthcare workers don’t have the same luxuries afforded to other industries. While customers may be inconvenienced by a retail employee’s carelessness, patients can lose their lives.

The question then becomes, how can we prevent this from happening? By now, you’re likely aware of the answer – creating a Culture of Engagement. Yes, like everything worth doing, this can be a tricky task. Luckily, that’s what we’re here for.

Over our 80-year history in the employee engagement industry, C.A. Short Company has worked tirelessly with major healthcare providers to craft employee engagement strategies that are proven to not only save lives, but also save money.

If you’re interested in how we can help your company achieve similar results, contact us today for a complimentary consultation. Our team of experts are here to help you each step of the way.

Together, we can save money, save time, and save lives!

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C.A. Short Company partners with companies to manage, drive and facilitate increased employee engagement to increase financial performance, productivity, quality, and core performance outcomes. Our process and research-based platform enables executives and managers to engage their teams to increase the bottom line, motivate staff, and incentivize positive behavior. To Request a Complimentary Consultation, click here.

 

Topics: Total Recognition, Employee Engagement, Healthcare, Culture of Engagement, Healthcare Industry, Health care

Jeff Ross, CPA, CRP, CSM

About the Author
Jeff Ross, CPA, CRP, CSM

CEO & CFO
Mr. Ross, a certified public accountant, joined the C.A. Short Company as its controller in June 1993 and was named Chief Financial Officer in November 1996. From there, Jeff was promoted to President and Chief Financial Officer, and in 2017, was appointed CEO. Before joining C.A. Short Company, Ross was employed as an accountant by Hausser + Taylor, a large public accounting and consulting firm. Jeff presently serves on the Board of Directors of 2XSalt Ministries, Charlotte, NC and is a member of North Carolina Association of Certified Public Accountants, The Ohio Society of Certified Public Accountants, and American Institute of Certified Public Accountants. Mr. Ross graduated from The Ohio State University with Bachelor of Science and Bachelor of Arts degrees in 1989.

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